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Frequently Asked Questions
Here is a collection of the most asked questions from players who just registered with Spinurai.
How to get Bonuses & Which rules do I need follow
Our welcome offer is automatically credited when you make your first and second deposit.
If you have a special first or second deposit offer it should come with a code that you will need to add in order to get that offer offer instead of the original one.
Make sure you have chosen to accept bonuses before you deposit.
In most of the cases the maximum bet is 5 (EUR/CAD/NZD/USD) per spin, and you will need to wager the bonus amount you have received 50 times before you can withdraw all your funds.
Yes, all your money that is considered real, and do not have any wagering requirements will remain meanwhile the bonus will be cancelled.
We have restricted the winnings from no deposit bonuses to €50 / 50 CAD / 50 USD / 500 NOK /.
If you manage to convert more than the mentioned amount, the winnings will be corrected down to €50.
In some cases you might need to make a small deposit in order to connect the account to a payment account, but you wont need to wager that deposit.
You will then be able to withdraw your deposit + up to €50.
Yes, we have a small list of games you are not allowed to play with bonus funds.
You can find the entire list in our "Bonus Terms and Conditions".
Head over to the deposit page and follow these steps:
Fill in how much you would like to deposit
Fill in the promotion code in the "Promo Code" field (make sure it is identical to the code that has been communicated).
Hit deposit!
Head over to my account, put the code in the "Promo" field and hit the arrow next to the code.
Comp Points are directly connected to your loyalty level. The more points you collect the higher level you will get. Every level and sub-level you reach comes with one or several rewards. You can read more about the loyalty levels here
Deposits, Withdrawals and other stuff
Firstly, make sure you withdraw using the same method as you deposited with.
There are some methods that might not support withdrawals, such as MasterCard (in some countries). If that is the case, then choose bank withdrawal.
Make sure to head over to "My Account" and fill in all the additional information, such as:
First Name
Last Name
Date of Birth
Gender
Country
City
Address
And Postal Code
We will also ask you to provide us with some documents to make sure that you are the holder of the account.
The most common documents that will be asked for are:
- Identification (ID, Drivers License or a Passport that is still valid)
- Proof of Address (A bill in your name which also matches your address)
- Proof of Payment (Front & Back of your creditcard, screenshot of your bank or e-wallet service).
Make sure you cover up the 7th to the 12th digits and the CCV of the credit card before uploading it
If you have any questions, please reach out to our support.
Visit the My Account page and click the “Add Currency” button, then select the currency you want to add from the dropdown menu.
The easiest way is to select a new currency in the dropdown menu of the header, which is available on any page of this website, including the games page. This option is also available at the My Account page by clicking the requested currency you desire as active.
The maximum withdrawal amount processed to a player is 7,500 €/$ per week and 15,000 €/$ per month, unless otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players with a higher loyalty level, if any, at our sole discretion.
If you win more than €15,000, the Casino reserves the right to divide the payout into installments of a maximum of €15,000 monthly until the full amount is paid out to you.
Our currently available currencies are: EUR, USD, JPY, CAD, NOK, PLN, NZD.
As a courtesy to our players, we currently do not charge deposit or withdrawal fees at this time.
It largely depends on the payment method and verification required. The withdrawal/cash out requests are usually processed within 60 minutes in most circumstances, but some situations can take more time and verification due to the potential issues mentioned above.